Shipments, returns and cancellations

Delivery and shipping

All product orders will usually be shipped to you within 7 working days, depending on the product availability in the stock, and the method of payment you choose. APDesigns, LLC is not responsible for any additional charge corresponds to the import taxes laid out in each country's current legislation.

Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

APDesigns, LLC will not be responsible if you have given us the wrong shipping address, or if someone else received your product or stole it during collection.

Return policy

APDesigns, LLC prides itself on our service and the quality of our jewelry. However, we do understand the difficulties of purchasing online and extend to all our customers a 14-day exchange or store credit policy. All returned merchandise must be in "brand new" condition by our assessment and must be returned in original boxes and packaging. Hairs, dirt, odors, or stains on any item are not acceptable returns. A 10% restocking fee may be applied, depending on condition.

All exchanges must be accompanied by the original sales receipt. Clearance items and custom ordered pieces are not returnable or exchangeable. We cannot accept returns without a prior return authorization, so you must contact us before returning the item, otherwise your package cannot be accepted. Shipping charges and credit card fees are not refundable. We are not responsible for item(s) lost or damaged in transit.

Cancelling your order

In order to properly handle order cancellations, all requests must be submitted within 24 hours via email using the contact form. To guarantee that your order has been canceled, you will need to receive a confirmation email from us. Cancellations over the phone will not be accepted. Once an order has shipped, it may not be canceled.